Returns & Refunds
Returns & Refunds Policy
We want you to love your new artwork. As an online buyer, you have legal rights under UK consumer law to change your mind and return a purchase. To protect every artwork in transit, please read the guidelines below carefully.
1. Delivery Inspection & 48-Hour Claim Window
The outbound transit insurance included in your original shipping invoice covers the artwork during transit and for exactly 48 hours after delivery. Please inspect the artwork immediately on arrival and report any transit damage or defects by email to diegocorreaartspace@gmail.com within that 48-hour period. Claims made after this window cannot be accepted because the transport insurer’s coverage has ended. This deadline applies only to transit damage claims and does not affect your separate 14-day legal right to change your mind, provided the artwork is returned in its original, undamaged condition.
2. How to Initiate a Return
You have 14 days from the day after delivery to notify us that you wish to return an artwork. Email diegocorreaartspace@gmail.com within this period. Once your request is received, a separate 14-day collection window begins immediately. Our specialist courier must collect the artwork within 14 days of your email request; this collection period does not wait for the original 14-day consideration period to end. For example, if an artwork is delivered on 1 June and you request a return on 4 June, collection must take place by 18 June.
3. Return Shipping, Packing & Costs
To maintain insurance continuity, every return must be handled by the same specialist fine-art courier that delivered the artwork, as set out in the How to Buy Policy. Independent or unapproved couriers cannot be used. Return transit and a new return transit insurance policy are arranged by the gallery and invoiced to the buyer. For London returns, no packing is required because the specialist courier handles the artwork directly inside the vehicle. Outside London, the artwork must be packed in its original specialist protective packaging. If replacement packaging is required to meet insurer conditions, its cost is the buyer’s responsibility.
4. Permitted Inspection & Handling Damage
You may inspect an online purchase as you would in a physical gallery, to verify its colours, details, and quality. For London deliveries, inspection takes place at handover because the artwork is delivered unpacked. For deliveries outside London, the work remains in protective packaging required by the insurer; breaking seals or exposing the raw surface goes beyond ordinary visual inspection. You are responsible for the artwork’s condition while it is in your possession. Before return transit, our courier will prepare a condition report. If damage, marking, or alteration has occurred while the artwork is in your care, we may deduct the resulting loss in value—up to the full purchase price—from the refund.
5. Exemptions
The 14-day return right does not apply to custom commissions, personalised pieces, or made-to-order sizes. These sales are final unless the artwork arrives faulty or damaged and the issue is reported within the mandatory 48-hour inspection window.
6. Processing Your Refund
We will process your refund within 14 days of the artwork being safely received by the artist and inspected for condition. The refund includes the original purchase price, standard outbound transport, and the outbound insurance fee. Charges for specialist regional packaging outside London and premium shipping upgrades are not refundable.